solid188 Privacy Policy

This page describes what data we collect when you use solid188 and how we keep that information protected. We at solid188 take your privacy seriously and comply with data-protection laws in all jurisdictions where we operate. When you create an account, deposit funds, or play games on our platform, you share personal information with us. We use that data only for purposes explicitly outlined in this policy.

We collect information through your registration, account activity, payment processing, and customer support interactions. We store your data on secure servers and do not sell it to third parties without your explicit consent, except as required by law. Our data processors include payment-service providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification vendors, and cloud-hosting providers. Some of these processors may store or process your data outside your home country.

We retain your data as long as your solid188 account is active. After account closure, we keep records for compliance purposes (typically five to seven years) unless local law requires shorter retention. You have the right to access, correct, or request deletion of your personal data subject to legal and operational constraints.

What Data We Collect on solid188

We at solid188 collect different categories of information depending on how you interact with our platform. When you register, we collect your email address, phone number, full name, date of birth, and national identity number (from your ID or passport). We require this information to verify your identity and comply with anti-money-laundering (AML) regulations.

During gameplay, we collect information about your bets, game selections, session duration, and results. This data helps us manage your account balance, track wagering patterns, and detect fraud. We also collect device information—your phone model, operating system, browser type, and IP address—to understand how you access solid188 and to prevent unauthorized access.

When you contact our support team via chat, email, or phone, we collect that communication and any personal details you share to resolve your issue. When you deposit or withdraw funds, we collect transaction details including the payment method, amount, and timestamp. Our payment processors may collect additional financial information (bank account numbers, e-wallet usernames) to process your request.

We do not collect sensitive data without consent

We never collect your biometric data, health information, or genetic data. We collect identity information only to verify your age and prevent fraud. You control whether to share additional optional information in your profile.

How We Use Your Data on solid188

We at solid188 use your personal data for the following purposes:

Account management: We use your information to create and maintain your account, process deposits and withdrawals, and enforce our terms.
Compliance: We use your identity data to verify age, comply with AML regulations, and detect money laundering or fraud.
Customer support: We use your contact information and support history to respond to inquiries and resolve disputes.
Game operations: We use gameplay data to calculate payouts, audit game fairness, and investigate potential cheating.
Marketing (with consent): If you opt in, we send promotional emails about new games, tournaments during Liga 1 and Piala AFF seasons, or special offers during Idul Fitri and Idul Adha.
Platform improvement: We analyze aggregate data to understand user behavior, improve our mobile app, and enhance streaming quality.

We do not use your data for automated decision-making or algorithmic profiling that would materially affect your access to solid188. We do not sell your personal data to advertisers or data brokers.

Third-Party Data Processors We Use

Our solid188 platform relies on third-party vendors to deliver services. These processors handle your data on our behalf and are bound by confidentiality agreements:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet collect and process payment information.
Identity-verification vendors: We use external services to verify your national ID and conduct facial recognition for selfie checks.
Cloud hosting providers: Our servers and databases are hosted by third-party cloud providers. These providers may be located outside Indonesia.
Analytics providers: We use tools to track aggregate user behavior, page views, and app performance.
Customer-support software: Our support platform logs your conversations and stores them for quality assurance and dispute resolution.

We require all processors to maintain data security standards equivalent to ours. We do not permit processors to use your data for their own purposes without your explicit consent.

Data may cross borders: Our servers may sit outside Indonesia. By using solid188, you consent to your data being transferred to and processed in countries that may have different data-protection laws. We maintain appropriate safeguards in all locations.

Cookies and Tracking Technologies on solid188

We at solid188 use cookies (small text files stored on your device) to improve your experience. When you visit our website or open our mobile app, we set cookies that remember your login session, preferred language, and gameplay preferences. These cookies allow you to stay logged in without re-entering credentials on every page.

We also use web analytics tools that place cookies to track how you navigate our site, which games you view, and how long you spend on each page. This data helps us understand user behavior and improve the platform. You can disable cookies in your browser settings, but this may limit functionality on solid188.

Our mobile app does not store cookies in the same way browsers do. Instead, we use local storage and app-specific tracking to maintain your session and track app usage.

How We Protect Your Data on solid188

We employ industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers. All passwords are hashed and salted—we never store passwords in plain text. We restrict access to personal data to authorized solid188 employees who need it to perform their jobs. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Despite our efforts, no system is completely secure. We cannot guarantee protection against all cyberattacks or data breaches. If we experience a breach that exposes your personal data, we notify affected users within legally required timeframes.

Your Rights Regarding Your Data on solid188

You have the following rights regarding your personal data collected by solid188:

Right to access: You can request a copy of all personal data we hold about you. Log into your account and view your profile, or contact our support team for a complete data export.
Right to correct: If your data is inaccurate or incomplete, you can update it through your account settings or request correction from our team.
Right to delete: You can request deletion of your account and associated data. We may retain minimal data for compliance purposes (e.g., transaction records for five years).
Right to opt-out: You can unsubscribe from promotional emails anytime by clicking the unsubscribe link in any message or adjusting your account preferences.
Right to data portability: You can request a machine-readable export of your data for transfer to another service.

To exercise any of these rights, contact our privacy team at the address or email listed in the Contact Us section of this policy. We respond to requests within 30 days.

Contact Us About Your Privacy on solid188

If you have questions about this privacy policy, wish to exercise your data rights, or want to report a privacy concern, reach out to our compliance team. You can contact us via email, through your solid188 account support form, or by mailing your request to our registered address. We respond to all privacy inquiries within 14 business days.

If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and believe we have violated your data rights, you may also lodge a complaint with your local data-protection authority.

Updates to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. We notify you of material changes via email or through a prominent notice on solid188. Your continued use of the platform after updates constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.